Refund policy

Customer Service Support:

Email: [email protected]

Service Hotline: +(86)13712977037

Warranty Policy:

(1) When returning an item, please note the following:

1. We will not accept any return requests for products purchased from unauthorized third-party suppliers.
2. Customer must contact the YOURYOKE team with your order ID or purchase proof and the detail of the product issue at [email protected] to request a return/refund/repair/replace before returning products. YOURYOKE will provide you with the shipping label, RMA from, and return address in the mail.
3. Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc
4. We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
5. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.
6. If the returned product is not in original packaging: artificial damage causes to affect the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.

(2) Refunds

Once we receive and verify the condition of your product, a refund is initiated. The way your refund is processed depends on your original payment method.

For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

For any questions, feel free to contact us via [email protected] at any time!